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Why And How Black Businesses Should Improve Their Customer Service

Here's a list of the causes of bad customer service and what you can do to change that culture

Here’s a list of the causes of bad customer service and what you can do…

By Black Enterprise

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#GT2012: Success Is Par for The Course for Ty DeLavallade

Three years after rebounding from a layoff, the Orlando-based entrepreneur is focused on building one of the premier golf tourism companies in the world.

Ty DeLavallade continues to build and expand his Golf Quests, Inc. as one of the…

By Mia N. Hall

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Preview BEBR: How Quintin Primo is Transforming One of the Nation’s Largest Black-owned Real Estate Firms Into a Global Powerhouse

Plus, meet B.E.’s Auto Dealer or the Year, a Closer Look at Pre-Paid Debit Cards, and Hair Care Secrets for the High-powered Executive

On Black Enterprise Business Report, Caroline Clarke interview Quintin E. Primo, III, Chief Executive of…

By Andrew Wadium

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(Image: File)

4 Half-Truths About Black Owned Businesses

Writer Lawrence M. Watkins explains why you should still continue to buy black.

In a recent opinion piece on TheGrio.com, writer Lawrence M. Watkins explored myths and half-truths…

By Black Enterprise

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Eugene Profit (center) with Black Enterprise Magazine Editor-in-Chief Derek T. Dingle and Black Enterprise Editor-at-Large and Urban Business Roundtable Host Alfred Edmond Jr.

UBR Spotlight: Profit Investments CEO Eugene Profit

More on the entrepreneurs, business strategies and economic news on The Urban Business Roundtable

This week on The Urban Business Roundtable: Profit Investments CEO Eugene Profit; author and entrepreneur…

By Alfred Edmond, Jr.

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Obama Signs Health Care Bill into Law: On March, 23, 2010, in what the The New York Times calls "the most expansive legislation enacted in decades," President Obama signs his controversial-yet-landmark national health-care bill into law. Onlookers at the signing included Victoria Kennedy, wife of the late Ted Kennedy—who had made passing such legislation his life’s work for 40 years. How did the Vice President Joe Biden sum up the moment? "Mr. President, this is a big [expletive] deal."

Preview B.E. Business Report: Amerihealth CEO Michael Rashid on Healthcare

Bringing the health and wellness of American citizens to the forefront

The healthcare industry is big business and Amerihealth CEO Michael Rashid is keeping million of…

By BlackEnterprise.com

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UBR Spotlight: Haircare Products Mogul Joe Dudley Sr.

More on the entrepreneurs, business strategies and economic news on The Urban Business Roundtable

This week on The Urban Business Roundtable, UBR contributor Samantha Pass speaks with Joe Dudley…

By Alfred Edmond, Jr.

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UBR Spotlight: Truck Mogul Stephen Neal

More on the entrepreneurs, business strategies and economic news on The Urban Business Roundtable

This week’s Urban Business Roundtable is joined by K.Neal International Trucks CEO Stephen Neal. Also:…

By Alfred Edmond, Jr.

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(Image: File)

Preview B.E. Business Report: The 2012 Women of Power Special

Modelpreneur Beverly Johnson and other Women of Power share their perspective on the role of women in business

Fresh off an exciting Women of Power Summit in Orlando, entrepreneurs Beverly Johnson, Carole Simpson…

By Andrew Wadium

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FUSE Adv CEO Clifford Franklin 300x232

UBR Spotlight: FUSE Advertising CEO Clifford Franklin

More on the entrepreneurs, business strategies and economic news on The Urban Business Roundtable

This week on The Urban Business Roundtable: Clifford Franklin, the president and CEO of FUSE,…

By Alfred Edmond, Jr.

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CleavelandCasino

Will Cleveland’s New Casino be an Economic Jackpot?

Horseshoe Cleveland Boss says gaming will help stimulate city business

Horseshoe Cleveland GM Marcus Glover says gaming will help stimulate city business

By Alan Hughes

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Focus on Storytelling

What stories can you tell about your business. I spoke this week to a group of arts, tourism and cultural organizations at Cultural Tourism DC's annual conference in Washington, DC. (Members range from Smithsonian Institution Directors to jazz clubs to tiny art galleries and film festivals). When cultural organizations approach social media, they can't go for the hard sell because arts marketing is more about storytelling. Take a cue from these organizations and focus on the story behind your service or product. Can you give your audience a behind-the-scenes view?  Can you offer online previews to build buzz before a big event?

How to Generate Publicity for Your Business

Tips for finding the news hook that will create buzz for your business

Tips for finding the news hook that will create buzz and publicity for your business

By Amanda Miller Littlejohn

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ZeroChaos CEO Harold Mills (Image: Courtesy of Subject)

UBR Spotlight: ZeroChaos CEO Harold Mills

More on the entrepreneurs, business strategies and economic news on The Urban Business Roundtable

This week on The Urban Business Roundtable: ZeroChaos CEO Harold Mills and A-Advantage Networking Inc.…

By Alfred Edmond, Jr.

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Stephen Hightower, CEO of Hightowers Petroleum, the 2013 Black Enterprise 100s Industrial/Service Company of the Year

UBR Spotlight: BE 100s CEO Stephen Hightower of Hightowers Petroleum

More on the entrepreneurs, business strategies and economic news on The Urban Business Roundtable

This week on The Urban Business Roundtable: Hightowers Petroleum CEO Stephen Hightower; PencilWorx CEO Lavon…

By Alfred Edmond, Jr.

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Not pictured:

Company: Cannon Industries
Rank: No. 83 on the BE100s Industrial/Service list
CEO: Jack Cannon
Business: Metal fabrication, metal stampings, machining
Location: Rochester, New York


Company: Leader Communications Inc.
Rank: No. 95 on the BE100s Industrial/Service list
CEO: Michael Lyles
Business: Technology
Location: Oklahoma City, Oklahoma

13 Most Successful Black Companies to Watch in 2012

Black Enterprise welcomes 13 new companies to our annual BE 100s list chronicling the largest…

By Sonja Mack

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designer

Entrepreneurs: Do You Have What It Takes to Create Your Own Category?

How to boldly carve out a niche in business

How to boldly carve out a niche in business

By Jonathan Mead

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UBR Spotlight: Buzz Marketing Group CEO Tina Wells

More on the entrepreneurs, business strategies and economic news on The Urban Business Roundtable

This week on The Urban Business Roundtable: Buzz Marketing Group CEO Tina Wells, Buyosphere CEO…

By Alfred Edmond, Jr.

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UBR Spotlight: UniWorld Group’s New CEO Monique Nelson

More on the entrepreneurs, business strategies and economic news on The Urban Business Roundtable

Uniworld Group CEO Monique Nelson (Image: Courtesy of Subject)Uniworld Group CEO Monique Nelson (Image: Courtesy…

By Alfred Edmond, Jr.

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Tavis Smiley and the University of Maryland Announce $75,000 Social Innovation Challenge

WATCH NOW: Livestream with Tavis Smiley at 2012 Entrepreneurs Conference

Tune in to Tavis SMiley's live interview from Black Enterprise's annual conference in Chicago

Live from Black Enterprise’s Entrepreneur Conference, media personality Tavis Smiley has an honest one-on-one conversation…

By Anslem Samuel

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UBR Spotlight: Pre-Teen Entrepreneur Maya Penn

More on the entrepreneurs, business strategies and economic news on The Urban Business Roundtable

This week on The Urban Business Roundtable: Pre-teen Entrepreneur Maya Penn. Also Dr. Antoine Moss…

By Alfred Edmond, Jr.

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How To

hire talent

How to Hire Talent That Will Complement Your Team and Culture

People make the difference. You can have incredible systems and procedures in place, the right software…

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grief

How to Deal With Grief While at Work

Regardless of where you live in the world, all of us in some way have…

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