Leaked Documents Reveal Managers Struggling to Manage Diverse Teams

Target's Diversity Scripts empower leaders to address difficult and real-life diversity situations

diversityTarget uses theoretical scenarios to teach its supervisors how to deal with, for example, workers who are scared of Muslims, or Latino employees who blame supervisor criticism on racism, and many other situations related to diversity and discrimination that may come up in the workplace, The Huffington Post has learned.

A 49-page internal document obtained by HuffPost entitled “Diversity Scripts for Stores” sheds light on how the company is supposed to deal with potentially inflammatory workplace issues as it faces a discrimination lawsuit filed by three former employees earlier this month.

The scripts present a long list of possible scenarios in which managers and employees discuss race, gender, sexual orientation, religion, age, disabilities and other topics.

“The Diversity Scripts empower leaders to address difficult and real-life diversity situations,” the document says. “Some scenarios are overt, others are subtle, but all provide a model of how to initiate coaching and follow-up conversations.”

Read more at The Huffington Post

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