A Woman Of Power

Brenda Jackson lights the way for Texas Utilities' customer service

kilowatt-hours and gas by cubic feet.
Fresh off the reengineering team, Jackson came prepared for the challenge. As a 25-year-veteran of Texas Utilities, she began with a B.S. in home economics and an aspiration to teach. The Prairie View A&M alum’s experience has covered the spectrum, including management positions in community programs and relations and customer communications. Furthermore, long before deregulation, Jackson preached customer service in the industry before it was a real requirement. “I’ve always been taught that we should treat our customers as if they have a choice to use us or not,” she says.
Now, with that choice about to become a reality, Jackson’s foresight and abilities have laid the groundwork for her and Texas Utilities to continue shining brightly well into the future.
PHOTO (COLOR): Jackson has long been poised for change

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