Got a complaint? Want purchasing tips? Need legal advice? Get The Consumer Action Handbook, 2002 edition. Published by the Federal Consumer Information Center (FCIC), it provides information on a variety of industries and areas of consumer concern, from credit cards and identity theft to home shopping and travel tips. For your free copy, go to www.pueblo.gsa.gov/crh/respref.htm, or call 888-878-3256 and ask for item No. 592J.