the middle of the night. “If you are never going to see the person again, write down the response so that it will be imprinted in your mind should you ever find yourself in that situation again,” says Horn. If you will see them again, confront them as a coach instead of a critic. You want to give them the opportunity to save face and to change. Remind them of the situation and tell them that in their role as a supervisor, teacher or salesperson (whatever their position), they should be aware that some people can take what they said the wrong way.
All in all, you must exhibit “paid professional behavior,” suggests Scott and keep interaction on a business level–don’t make it personal. “It’s important to maintain your dignity and to keep relationships going.”