I Can’t See You

Getting the most from your off-site staff

means of communicating.

Develop relationships. Often, remote workers complain of feeling disconnected from employees who are on site. Mason suggests inviting them into the office one or twice a month for on-site group meetings, so workers can share information and gain a full understanding of everyone’s responsibilities. “A sense of appreciation for work well done, and a sense of coaching and mentoring is as important to a remote worker as it is for an on-site worker, and that’s where I see the most common mistakes,” she says. “They’ve got to trust the manager.”

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