Aligning legal services with the core mission of the business.
Johnson’s unit has developed a balanced scorecard to track and measure legal metrics that generate revenues and contain costs in areas especially vital to the enterprise. The team translates the captured data into tactics they can perform—such as creating standard operating procedures or management guidelines for discussing medical leaves—to further support overall organizational goals.
Capitalizing on legal competencies.
Johnson takes full advantage of his unit’s expertise in research, analysis, and reasoning to study trends and to predict opportunities and threats.Johnson’s team developed and implemented a new national rate and flat fee schedule for each type of claim. The new schedule has substantially reduced legal costs and provided tighter controls over each case.
For more information on the Mini-MBA for In-House Counsel, go to http://management.bu.edu/exec/elc.
This article originally appeared in the May 2010 issue of Black Enterprise magazine.