Profitability Is In The People

How engaged employees can drive customer satisfaction

company communication that will have a lasting impact. “Without this information flow,” says Oakley, “all other efforts will be less effective, or perhaps even useless. But it’s a first step. And without it, the rest of the tools are not as useful.”

Herndon, who received 100% buy-in from her department, adds: “Our mission and guiding principles state that we will provide a great work environment and treat each other with respect and dignity. By keeping this top of mind, we are continually engaging and empowering our people.”

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