Consumer Tip of the Day: Get Complaints Resolved via Social Media

You have options to have your grievances addressed

Getting a company to listen to your complaint can sometimes be a frustrating task. Sadly, customer service isn’t always top of mind for some organizations.

If you’ve attempted to contact a company about a matter and have not received a response, go to social media.

Air your complaint on the company’s Facebook page, or tweet about your displeasure. Often, companies have social media managers who monitor their
corporate social media accounts. If that doesn’t work, take advantage of the “chat” feature that some companies include on their websites. Using the chat feature, you should be able to speak to a representative right away.

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