Procrastination. Bureaucracy. Clinging to outdated modes of thinking. All of these can reduce productivity in an organization. But according to a recent American Management Association survey, miscommunication is the most harmful culprit of them all.
Nearly two-thirds (63%) of more than 1,000 managers polled said that miscommunication had harmful effects on their companies. Of the firms surveyed, 55% indicated that a failure to communicate was responsible for high turnover rates, and 57% found a reduction in organizational effectiveness.