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Tips

6 Ways to Manage Social Media Overload

tips-tout-rev I talk to stressed out business owners and non-profit leaders almost every day who are just plain overwhelmed with social media. Not because they don't know how to use it and not because they don't understand its value. They're stressed because the space changes at such a rapid pace—the ground is always shifting under their feet so they never really feel like they're gotten a foothold.

So what do you do to keep up with social media while running your business? It's impossible to get on every platform and more importantly, it's just not smart. You can't do that, so don't even try. Instead of focusing on quantity of social connections and sites, focus more on quality control. Here are 6 ways to do it.—Amanda Miller Littlejohn

Don't Fixate on Specific Platforms or Sites

The tools will inevitably change; what's hot today may be completely obsolete in 5 years. (Myspace anyone?) The other day I was telling a friend about a cool service that creates and organizes Twitter lists for you. He went to the site only to find that the service was to be discontinued in a few weeks! My lesson? Don't get too attached. Inevitably sites will shut down, or newer sites will emerge that make the sites you've been using obsolete. So the key is to…

Build Strong Relationships Instead

Real relationships translate across networks. If one social media platform shuts down today, the strength of your relationships should be such that you can find your customers, fans, and followers in other spaces. Or better yet, they will find you. So focus more on being a helpful resource and sharing information that keeps them coming back to you wherever you may be online. Still wondering how to build relationships and what to share online? Keep this in mind: according to White Fire SEO, 92% of users on Twitter retweet interesting content and 66% retweet due to a personal connection. So make sure you're sharing interesting content and building personal connections.

Understand the Opportunities

At the end of the day, social media is not a marketing burden. Don't look at it as one more thing you have to do to market your business. Instead, see that it has given you a huge opportunity. You can talk directly to your customers and interact with your audience immediately. I think if we can truly wrap our heads around this, we can approach social media with much less stress.

For example, 2011 study by the National Restaurant Association confirms that consumers who use social media, including apps, Twitter, Facebook, Foursquare, UrbanSpoon and more, not only dine out more, but are more likely to become return customers. What an enormous opportunity for restaurants!

Focus on Storytelling

What stories can you tell about your business. I spoke this week to a group of arts, tourism and cultural organizations at Cultural Tourism DC's annual conference in Washington, DC. (Members range from Smithsonian Institution Directors to jazz clubs to tiny art galleries and film festivals). When cultural organizations approach social media, they can't go for the hard sell because arts marketing is more about storytelling. Take a cue from these organizations and focus on the story behind your service or product. Can you give your audience a behind-the-scenes view? Can you offer online previews to build buzz before a big event?

Don't Be So Pushy

What happens when you get hounded by a pushy salesman in real life? You zone out, ignore and disengage. Or worse, you have such a bad experience that you avoid the store, and tell your friends about the annoying experience. Guess what? The same thing happens on social media. No one wants to read tweet after tweet about your product, service, webinar or conference. Treat your audience like welcomed guests, not checkbooks. While it's necessary to market and let them know about your latest product or service, you, treat your audience like welcomed guests, not checkbooks. Remember there are people behind those avatars. So don't be rude.

Go Where Your Audience Lives

With the proliferation of more and more niche social networks, you have to focus your energies like a laser. If you only have a few hours each week to commit to social media, you need to pinpoint exactly where your customers are. For example, Pinterest is a photo-sharing-pinboard phenomenon that's been heating up in the past 3 months. 80% of users are women and of those women, the majority are in the 25-34 age range. So if your business caters to this demographic, you should consider a presence on Pinterest. But whenever you're thinking of setting up shop on a new network, research what your customers are using and where they are hanging out. Focus your efforts in those places instead of simply "throwing up a profile" on every network you encounter.

  • http://groups.yahoo.com/group/LW-News LW-News-Owner

    Thanks again AMANDA!!!! (apologies for the earlier typo)

  • Chrissy Jones

    This was a helpful article. On facebook there are businesses that post picture after picture of their latest products, which is sometimes annoying. I will be following these tips when I am ready to establish a presence on facebook for my online store.

  • Doris Jackson

    I enjoyed this focus about the social media. I was finding myslf overwhelmed and thought my approach was all wrong. I too started by using the storytelling approach. Glad to know I wasn’t compeltely in error.

  • http://www.alimayu.com Carol Maple

    This is my desired tool for marketing my business. I have created several FB pages for the various aspects of my business. It is really hard to keep up . . . coming up with content, trying to figure out the best times to post. Thanks so much for the tip.

  • Del

    The above tips give excellent food for thought. I’m just getting my feet wet in this arena:
    Build Strong Relationships / people will always be your best representatives.
    Don’t Be So Pushy / Pushy is just that, pushy. Not to mention rude.
    Focus on Storytelling / storytelling gives your product something to relate to.

  • Christopher Lineberger

    Great Tips, I will start using them today!!!

  • Ms. Danyelle Judie

    this is EXCELLENT.

  • Rhonda

    Great Tips! I am going to work on telling my story.

  • Sister Shelia Middleton

    The information was very insightful and eye opening.

  • T Miller

    I enjoyed this article. I often wondered where should I concentrate my efforts on using social media.This article helped me to realize to concentrate in the area where my customers are. I realize its important not just to sell sell sell but to build relationships along the way. Thanks for the tips.

  • http://www.sustainingpeacellc.com Virgil

    Great information! Not sure what my target audience uses, but will find out and start using it. Thanks!

  • Pam

    Thank you great information!

  • Treena

    I really enjoyed this tip, I was getting ready to put my business out there and use FB as one of my sites, so I now know how to approach my clients! Thank you!

    • http://universityforparents.org/Founder.aspx University for Parents

      Best wishes Treena! FB is a great way to start.

  • Natasha

    Great tips… I always tell my customers that social media platforms will change, but great content, customer service and follow up will always be relevant

  • Lenior

    This article and its tips were very insightful for me because i do not currently have any social media accounts. I know that as i move forward in development of my business social media is a tool that must become more knownledgable about its affect and power.

  • samanthe

    I enjoyed this article, especially the tips about being pushy.

  • http://www.nettiespillbox.com nettiespillbox@yahoo.com

    I enjoyed the article. I’ve been advised by several people, that I should create a twitter account for my business. I tend to see so much drama in the media surrounding twitter that I am reluctant to join, but at some point to reach more consumers I might have to.

    • http://www.facebook.com/jagencyllc Jocelyn Chavis

      Don’t be scared of twitter. It’s actually a viable tool. But its only as good as the quality of your followers.

  • http://www.hpcemployment.org Garnett Newcombe

    Awesome article. It really help me understand the whole social media concept. Specifically, the storytelling instead of hard sale; finding the right platform,etc.
    Thanks!

  • LW-News

    I also like go where your audience live. Also, I wanted to share something.

    People laugh at me when asked at networking functions, “what do you do.” Sell re-mixed guided meditation/music. The Ivy-league(ers) typically are captured after they really start paying attention. STRESS MANAGEMENT is something I’ve been practicing for more than 20 years. I have found that natural risk-takers are attracted instantly and understand the value of self-empowerment resources that take care of the inner-person so that the outer-person can better live and thrive. I actually consider these tools just as important as all my reoccurring day-spa treatments, mini-makeovers, pedicures, manicures and fine dining experiences.

    Thanks again for the time you took to share the stats and your knowledge on social media overload. God bless us all.

    • Eve Clute

      As the owner of a massage school, we see fewer students coming in, because massage is considered a luxury in this economic crunch!

      Stress management is an important part of coping in the slow times.

    • Jacqueline

      Thanks for the information. The Build Strong relationships was especially helpful.

  • Raven Hannah

    As a business consultant and social media strategist, I could not agree with you more! Now, if only many of the potential clients would have understood this . . . lol :)

  • Jen

    Great article! I love all the tips, they will really help me in the future.

  • http://www.couturelacecrowns.com Nicole

    I found these tips to be very helpful. I am quite new to the whole social media arena and learning new things everyday. I was always clueless on what to talk about. Now I know I need to do a little story telling. Great tips!

  • http://lucubrate.co Cookie

    Thanks for the advice, I almost passed out when I saw how many social sites there were. I was planning to join them all, but thought when will I find the time to spend on my business, you have confirmed that it is not neccessary.

  • http://Howtomasterfearandmanagesmallbusinessrisks. Regina Pollard

    I like the tip sugestion to story tell about your business ,this helps engage with your customers and build a strong customer base.

  • http://www.weabove.com Marlon Orozco

    I just had one of my friends help me out with social media. It has boosted up my sales by a small margin but still catching on to a small percentage to my sales. Social Media is very effective but you need an expert to control that area of market to be effective.

  • Sharlene

    I like the story telling piece and the tip on finding the right platform for your business but also not becoming too attached. Not all platforms work well for every type of business.

  • Stepfan WIlliams

    Thanks for this article I sometimes feel the social media overload and burnout, however learning to use the apps has made it less stressful.

  • http://www.wearetribu.com Sara | Tribu Advertising

    Great advice! One of the things my business sells is social media & I always have to explain why they don’t need to be on every platform. Many business just assume that if you’re on social media it’s all about how many networks you can “attack” people on & that’s totally not the case. I printed off this article & I’m giving you the credit it is due. I’m currently taking the course & think it would be great if our partners could learn as much from this as I did.

  • Tai

    Thank you! Great way to things into perspective.

  • http://w2smarketing.com Tamay

    I think the story telling point is the most useful. That is what gets people excited and wanting to know more!

  • A. Guerrero

    I have been somewhat reluctant to use social media but after reading these talking points I believe I might be onto something big…here I come Facebook!!

  • http://www.linkedin.com/in/drcrnichols Randy Nichols

    Good tips as many social media outlets have populations larger than major countries (potential consumers for you).

  • http://www.gotcontent.net Gina Worthey

    Hands down I agree with building strong relationships considering the social media platforms will change and shift. The example of MySpace is a great one! Thanks!

  • Amber

    Great tips, Amanda!

  • Kimberly

    Great info…I was becoming so overwhelmed with all the different social media.

  • Dana P-Settle

    Social Media and Business have been very difficult for me. I never know exactly what to say if it’s not about our product. And Im always careful not to get to personal but it leaves me at a loss for words at time. This advice is good. Thank You

  • sherkeyter

    Amazing tips!

  • Ayana

    Great tip! I know so many people who connect with you on every social media site and do not engage or try to develop a relationship. Excellent points!

  • http://healthyliving.storenvy.com Moremi

    I think I have to many.. FB, google, blogger, myspace, etsy, tumblr, stumbleupon,1want1, and yes pinterest.

    http://pinterest.com/OshunLade/

    • Rhonda U.

      LOL . . . I feel you on that Moremi!

  • Bonnie

    This article is very useful.

  • Rhonda U.

    I love the suggestion that we should not look at social media as another thing to do but rather an opportunity. Click on the link and “Like” us on facebook. Thank you!

    https://www.facebook.com/UniversityForParents

  • https://www.facebook.com/UniversityForParents University for Parents

    Thanks Amanda for the wonderful tips!

  • J Hill

    Very insightful, key word for me is BALANCE, not to much, but just enough.

    Thanks for the info.

  • Gal

    nice article

  • Cherry

    Great article. The simplicity of it makes me feel more at ease with this social media marketing!

  • http://www.organiclifeproducts.com Montina Portis

    Building online relationships is how I began and have maintained my business. You Tube has been an amazing platform for my business because I not only tell a story about the business, I share tidbits about my life too. My clients and consultants are connected to me through the business and understand that my passion is that they, too, succeed.

  • George

    Amanda thanks for this article, the most important ideas for me are: quantity of the social better focus more on quality control and Go Where Your Audience Lives

    great!

  • Adrian

    Great information. I use FB as one of my main ways to market my business and it has been very successful. Im not sure what other things my customer base might be using or hanging out. But I need to research more. Thank you.

  • http://www.jeromeespy.com Jespy

    The one great piece of advice on social media…listen more than you speak.

  • Shelly Flash – EventJunkies.net

    I loved this & needed it bc I am a social media junkie. This will help me streamline my outreach

  • Rochelle Haynes

    What is your take on Pinterest and can anyone explain how it is different from the other social medias out there? Before I join another one, I’d at least like to know the benefits of one over the other.

  • Malika

    Great advice, sometimes businesses can be over-the-top with their ads. Thanks

  • Vicki

    Thank you for sharing going to where your audience or customer is. You mentioned Pinterest and this is the second time in the last week that I have heard about that website. I have not visted the site yet but now that you mentioned it, I think I will.

  • Eric

    Story is something I need to do more as well as open a twitter account.

  • UfP

    Building strong relationships is the key to success!

  • Kelly B. Dixon

    I agree that strong relationships transcend social media, even with it’s popularity.

  • Shonie

    Have any of you here tried Pinterest? An other social media sites besides the obvious anyone can recommend? I am particularly interested in social media sites that are B2B.

  • pamela blackstone

    again another helpful article

  • Lindsay

    With social media, you do have to be up on the new hot thing. You do have to spend some time getting to know your consumer base so the building relationship advice is key.

  • http://www.facebook.com/people/Ransford-U-Mollison/1271383346 Ransford U Mollison

    Great Tips: I know I need to work on the story telling part of it, especially with social media seening that I hate blogging, but it is something I need to do

  • Victoria Lett

    great tips will be using them with my business

  • Askmysecretary

    Great advice on using tools out here, but being always prepared to accept change

  • http://twitter.com/lovelyone105 Charisse Johnson

    Thanks for this, I will treat social media networking as an opportunity rather than a burden

  • Iluv23277

    Great tips.

  • Theasmexpert

    this is great information on social media and network

  • DreamsKept

    Good info

  • Kristina Nelson

    this is great information on Social Media and how it works in the business sector

  • http://profile.yahoo.com/VUQ3BZXSV2F5S3YKNCZYS4BYYM Natika Gatson

    I only have one of my businesses set up on a social media website.  I need to go through & set them all up

  • http://profile.yahoo.com/VUQ3BZXSV2F5S3YKNCZYS4BYYM Natika Gatson

    I only have one of my businesses set up on a social media website.  I need to go through & set them all up

  • bevmick

    This is an area of marketing and promotion that I am still a bit tentative about …I know that it’s potential is vast, but I suppose I have yet to see any person, company, or idea that has won me over in this realm like anything Madison Avenue has ever done. Old school, I guess … 

  • Misha

    The business that I want to start will rely heavily on social media interaction. Great tips!

  • http://www.facebook.com/people/Antonio-Jones/659291571 Antonio Jones

    This was well worth the read. Always good to receive new information!

  • http://twitter.com/sociallyahead Lynn Cooper

    Amanda. Thank you for your insight. As a serial entrepreneur one of the reasons I founded my latest venture, Socially Ahead was to help business owners with their online presence. I understood how frustrating it can be managing a business and keeping up with all things digital.

  • Bobby

    To have a thriving business you must have an online presence. 

  • Lisa McDonald

    biggest challenge is just getting started with perfection anxiety.  how might one better utilize linked-in if you are selling professional services

  • http://www.facebook.com/profile.php?id=1263115937 Donna Love Taylor

    Prioritize

  • http://groups.yahoo.com/group/LW-News LW-News-Owner

    Hi Amand,

    This article is very useful. What hit home for me is focus on story-telling. My new manuscript does just that. Thanks for the the confirmation that I’m on the right track in term of story-telling.

    Awesome!
    Lisa

  • Christine Mendenhall

    These tips were VERY helpful. My notebook is filling up with my notes that I will share with my biz partner. Thanks!

  • http://yahoo.com Cozzett C. Bradford

    I really think this is good key information.

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