Tag Archives: customer experience

Investments in Customer Experience Expected to Surge in 2014

Investments in Customer Experience Expected to Surge in 2014

More executives are recognizing the link between customer experience and loyalty

A new research paper shows large and medium sized organizations plan to spend more on…

By C. Daniel Baker

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How To Attract, Influence & Keep Customers

Rely on customer feedback to make enhancements to products, services, and online experiences

No business—small-, medium-, or corporate-sized—stays on top by being complacent. Increasingly and across many sectors,…

By Frank McCoy

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