Tag Archives: customer service

trust

How to Cultivate Customer Relationships Built on Trust

Earn and keep the trust of your clients by maintaining consistent communication and offering defined deliverables

Keeping the trust of your clients is important in every industry. Here are 3 strategies…

By Selena Hill

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business tips

5 Business Tips to Overcome Deadbeat Customers

Watch out for these red flags

Signs of a potential deadbeat customer include a demanding, vague, and uncompromisable demeanor. To avoid…

By Black Enterprise

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pricing

How To Choose The Right Pricing Model for Your Small Business

Choosing a pricing model for your goods or services doesn't have to be a headache

It can be challenging to know whether your products or services are priced too high,…

By Black Enterprise

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business tips

How to Get Customers Talking About Your Service

Surprise and delight customers and employees to build enthusiasm for your business

Businesses that can figure out how to motivate their teams to go above and beyond…

By Black Enterprise

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trust

The Key to Better Connecting With Your Customers

Here’s how to get the most out of the few conversations you have with your customers

Customer service is the backbone of any business. Here are 10 proven methods that can…

By Black Enterprise

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customer satisfaction

#BlackBizMatters: How to Up Your Customer Service

It is our duty to raise the standard to ensure our community is getting quality goods and products and services at every turn

Check out these 5 tips for maintaining exceptional customer service standards as strive to increase…

By Safon Floyd

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Tech trends image

Tech Trends That Will Disrupt the Way Businesses Engage With Customers

Tech trends businesses must know about in 2016.

Messaging continues to emerge as the preferred method of digital communication over email. Customers want…

By Samara Lynn

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Working It Out: 4 Lean Tips To Keep Your Business Fit

Shameeka Hunt, CEO of KeepMeTight offers tips to strengthen your enterprise

Shameeka Hunt, CEO of KeepMeTight®, shares a few tips to “work the middle” in your…

By Roz A Gee

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5 Steps For Preparing Your Business For Valentine’s Day Consumers

Special offers are a great way to boost business but can you handle the rush?

Valentine’s Day is nearly upon us. Millions of Americans are buying gifts galore to show their…

By Carolyn M. Brown

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How to Use Social Media To Offer Savvy Customer Service

Incorporate a strategy that includes more than promotion and distribution

Given the enormous power of social media, there’s virtually no excuse not to create impeccable…

By Courtney Herring

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Infographic: Countries with the Highest Customer Satisfaction

Find out which countries offer top-notch customer service

If you’re looking for a super-awesome customer service experience, you’re going to have to travel…

By Sheiresa Ngo

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Top Reasons Why Small Business Owners Should Collect User Data

Just how well do you know your customers?

User data is very important especially for a small business owner. Here’s why.

By Carolyn M. Brown

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Consumer Tip of the Day: Get Complaints Resolved via Social Media

You have options to have your grievances addressed

If you have grievances with a company’s services or products, social media may be your…

By Sheiresa Ngo

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Word of Mouth Is Still How To Get Customers

Here’s how you can leverage what people are saying about your small business

Word of mouth is still the number one way to get customers. This is the…

By Carolyn M. Brown

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Investments in Customer Experience Expected to Surge in 2014

Investments in Customer Experience Expected to Surge in 2014

More executives are recognizing the link between customer experience and loyalty

A new research paper shows large and medium sized organizations plan to spend more on…

By C. Daniel Baker

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10 Employee Training Mistakes to avoid

10 Employee Training Mistakes to Avoid

Tips to avoid wasting time and money on ineffective group training

Most of the money and time companies spend on training is wasted because companies use…

By C. Daniel Baker

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The Six Laws of Customer Experience

How do you treat your customers

By understanding the six laws of customer experience, companies can make smarter decisions about what…

By C. Daniel Baker

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3 ways to differentiate your business

How to Differentiate Your Business from the Competition

Outstanding customer service will always help you stand out

Companies have earned repeat customers by going above and beyond for each and every customer.

By C. Daniel Baker

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Small Business: 3 Ways to Build Customer Loyalty, Fast

Get on the fast track to building customer loyalty today

Building brand loyalty is a key to success in business, and it starts with getting…

By Darren Sands

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Why And How Black Businesses Should Improve Their Customer Service

Here's a list of the causes of bad customer service and what you can do to change that culture

Here’s a list of the causes of bad customer service and what you can do…

By Black Enterprise

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