Tag Archives: customer service

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Consumer Tip of the Day: Get Complaints Resolved via Social Media

You have options to have your grievances addressed

If you have grievances with a company’s services or products, social media may be your…

By Sheiresa Ngo

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Word of Mouth Is Still How To Get Customers

Here’s how you can leverage what people are saying about your small business

Word of mouth is still the number one way to get customers. This is the…

By Carolyn M. Brown

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Investments in Customer Experience Expected to Surge in 2014

Investments in Customer Experience Expected to Surge in 2014

More executives are recognizing the link between customer experience and loyalty

A new research paper shows large and medium sized organizations plan to spend more on…

By C. Daniel Baker

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10 Employee Training Mistakes to avoid

10 Employee Training Mistakes to Avoid

Tips to avoid wasting time and money on ineffective group training

Most of the money and time companies spend on training is wasted because companies use…

By C. Daniel Baker

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The Six Laws of Customer Experience

How do you treat your customers

By understanding the six laws of customer experience, companies can make smarter decisions about what…

By C. Daniel Baker

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3 ways to differentiate your business

How to Differentiate Your Business from the Competition

Outstanding customer service will always help you stand out

Companies have earned repeat customers by going above and beyond for each and every customer.

By C. Daniel Baker

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Small Business: 3 Ways to Build Customer Loyalty, Fast

Get on the fast track to building customer loyalty today

Building brand loyalty is a key to success in business, and it starts with getting…

By Darren Sands

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Why And How Black Businesses Should Improve Their Customer Service

Here's a list of the causes of bad customer service and what you can do to change that culture

Here’s a list of the causes of bad customer service and what you can do…

By Black Enterprise

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As an entrepreneur leading a double life, Shanta Speller understands that it takes hard work and dedication to turn a side hustle into a fulltime job. Still working as an associate director of program manager for TIME.com, she runs her balloon decorating business, Bunch of Balloons, in her spare time. Over the course of the past two years, she’s seen her dreams of becoming a fulltime business owner come closer to being a reality as her clientele and income increases. Speller shares her personal tips on jumpstarting your side hustle with BlackEnterprise.com. —Jenisha Watts

9 Tips on Jumpstarting Your Side Hustle

Entrepreneur Shanta Speller explains how she balances working full-time with following her dreams

Working a fulltime job while running her own business, Bunch of Balloons, Shanta Speller explains…

By Jenisha Watts

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(Image: ThinkStock)

5 Terms That Have Lost their Worth in Corporate America

Lots of business buzz words don’t mean what they used to. Beware, lest you be sorry.

There was a time when customer service actually worked, now the term is nothing more…

By Caroline Clarke

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UBR Spotlight: Comfort Cake CEO Amy Hilliard

More on the entrepreneurs, business strategies and economic news on The Urban Business Roundtable

This week on The Urban Business Roundtable: Amy Hilliard, the founder and CEO of The…

By Alfred Edmond, Jr.

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The beauty business is a multi-billion dollar industry. From hair and fashion to makeup and spa treatments, there are numerous avenues to carve out a lane for oneself. That’s something both Cathleen Trigg-Jones and Chioma Valcourt have done. An Emmy Award-winning journalist with a successful career in media, Trigg-Jones followed her passion and opened Spa Catchi, a Midtown Manhattan day spa/cosmetic surgery center with her husband, celebrity plastic surgeon Dr. Michael E. Jones. Similarly, Valcourt, who’s made her mark in the industry as a celebrity hair designer, runs Next Vanity, a full service salon in Manhattan. BlackEnterprise.com caught up with the entrepreneurs, who shared their personal commandments for finding success in the beauty business. —Anslem Samuel

5 Commandments of Finding Success in the Beauty Business

Two women that have managed to carve out their own niche in the beauty world share their trade secrets

Both Cathleen Trigg-Jones and celebrity hair stylist Chioma Valcourt have followed their passions in the…

By Anslem Samuel

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The New Loyalty Is Not Just About Transactions; It's About Interactions

How to Keep Your Customers Happy

4 ways to offer exceptional service and make your business stand out

4 ways to offer exceptional service and make your business stand out

By Tennille M. Robinson

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Technology and the business climate have re-defined the rules for successful entrepreneurship. In his book, Eat People: and Other Unapologetic Rules for Game-Changing Entrepreneurs Andy Kessler takes a look at 12 of those new rules. Co-founder and president of Velocity Capital Management, an investment firm based that provided funding for private and public technology and communications companies, Kessler provided BLACK ENTERPRISE with four rules for not just profitability--but also how to identify the next big trend.--Alan Hughes (Images: Thinkstock)

4 Rules for Entrepreneurs Looking for the Next ‘Big Thing’

A venture capitalist tells you how to make your business profitable AND scalable

Technology and the business climate have re-defined the rules for successful entrepreneurship. In his book,…

By Alan Hughes

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Be sure to also read these other tips for entrepreneurs... Want to pitch YOUR business at our Entrepreneurs Conference? Click here to enter! Top 10 Tips for Young Entrepreneurs 5 Mistakes Millionaire Entrepreneurs Make 5 Mistakes to Avoid When Growing Your Business Internationally

7 Ways to Maximize Your Company’s Profits

Venture capitalist and author Mark Thompson shares the fundamentals of staying in the black

<li>One of the first rules in entrepreneurship is do whatever you do profitably. And when…

By Alan Hughes

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5 Simple Keys to Quality Customer Service

How small business owners can make sure clients remember you for the right reasons

The concierge industry aims to fulfill the needs of its customers and clients, often by…

By Tennille M. Robinson

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POLL: How Often Do People Ask You For A Hookup?

Is the expectation that you'll offer your products or services for free a minor annoyance or a drag on your business?

TAKE OUR POLL: One of the challenges facing many black small business owners is the…

By Alfred Edmond, Jr.

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Navigating the Abyss of Airline Customer Service

Steps for getting a complaint resolved

I flew the friendly skies for my honeymoon last month. The honeymoon was great but…

By Sheiresa Ngo

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The Small Business Check-up

An examination before you move to the next level

Once entrepreneurs successfully surmount the difficult process of building startup capital and writing out a…

By Marcia Wade Talbert

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News Roundup

Tour offers homeownership resources

News Roundup

By BlackEnterprise.com

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Making Concessions For Customers

Giving more for their money could lead to solid relationships

As business owners struggle with today’s economic reality that many customers can’t or won’t pay…

By Tamara E. Holmes

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Customer Service: A Cut Above the Rest

Strategies to boost retention with top-notch service

Many have heard about it or experienced it time and time again. You enter a…

By Janell Hazelwood

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Keeping the Brand Sacred

Hospitality veteran tells how to build and maintain credibility

A hospitality veteran shares how standards and consistency build and maintain credibility in the marketplace.

By Sean Drakes

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Getting Inside Customer’s Heads

Five market research strategies that will give your business an edge

Market research–the process of gathering, analyzing, and interpreting information about a market; a product or…

By Bridget McCrea

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