Tag Archives: customer service

As an entrepreneur leading a double life, Shanta Speller understands that it takes hard work and dedication to turn a side hustle into a fulltime job. Still working as an associate director of program manager for TIME.com, she runs her balloon decorating business, Bunch of Balloons, in her spare time. Over the course of the past two years, she’s seen her dreams of becoming a fulltime business owner come closer to being a reality as her clientele and income increases. Speller shares her personal tips on jumpstarting your side hustle with BlackEnterprise.com. —Jenisha Watts

9 Tips on Jumpstarting Your Side Hustle

Entrepreneur Shanta Speller explains how she balances working full-time with following her dreams

Working a fulltime job while running her own business, Bunch of Balloons, Shanta Speller explains…

By Jenisha Watts

Posted: March 12, 2012 Tags: , , , , , , , , , , ,
(Image: ThinkStock)

5 Terms That Have Lost their Worth in Corporate America

Lots of business buzz words don’t mean what they used to. Beware, lest you be sorry.

There was a time when customer service actually worked, now the term is nothing more…

By Caroline Clarke

Posted: November 3, 2011 Tags: , , , , , , , ,
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UBR Spotlight: Comfort Cake CEO Amy Hilliard

More on the entrepreneurs, business strategies and economic news on The Urban Business Roundtable

This week on The Urban Business Roundtable: Amy Hilliard, the founder and CEO of The…

By Alfred Edmond, Jr.

Posted: October 26, 2011 Tags: , , , , , , , ,
The beauty business is a multi-billion dollar industry. From hair and fashion to makeup and spa treatments, there are numerous avenues to carve out a lane for oneself. That’s something both Cathleen Trigg-Jones and Chioma Valcourt have done. An Emmy Award-winning journalist with a successful career in media, Trigg-Jones followed her passion and opened Spa Catchi, a Midtown Manhattan day spa/cosmetic surgery center with her husband, celebrity plastic surgeon Dr. Michael E. Jones. Similarly, Valcourt, who’s made her mark in the industry as a celebrity hair designer, runs Next Vanity, a full service salon in Manhattan. BlackEnterprise.com caught up with the entrepreneurs, who shared their personal commandments for finding success in the beauty business. —Anslem Samuel

5 Commandments of Finding Success in the Beauty Business

Two women that have managed to carve out their own niche in the beauty world share their trade secrets

Both Cathleen Trigg-Jones and celebrity hair stylist Chioma Valcourt have followed their passions in the…

By Anslem Samuel

Posted: October 21, 2011 Tags: , , , , , , , , , , ,
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How to Keep Your Customers Happy

4 ways to offer exceptional service and make your business stand out

4 ways to offer exceptional service and make your business stand out

By Tennille M. Robinson

Posted: April 5, 2011 Tags: , , , , ,
Technology and the business climate have re-defined the rules for successful entrepreneurship. In his book, Eat People: and Other Unapologetic Rules for Game-Changing Entrepreneurs Andy Kessler takes a look at 12 of those new rules. Co-founder and president of Velocity Capital Management, an investment firm based that provided funding for private and public technology and communications companies, Kessler provided BLACK ENTERPRISE with four rules for not just profitability--but also how to identify the next big trend.--Alan Hughes (Images: Thinkstock)

4 Rules for Entrepreneurs Looking for the Next ‘Big Thing’

A venture capitalist tells you how to make your business profitable AND scalable

Technology and the business climate have re-defined the rules for successful entrepreneurship. In his book,…

By Alan Hughes

Posted: February 7, 2011 Tags: , , , ,
Be sure to also read these other tips for entrepreneurs... Want to pitch YOUR business at our Entrepreneurs Conference? Click here to enter! Top 10 Tips for Young Entrepreneurs 5 Mistakes Millionaire Entrepreneurs Make 5 Mistakes to Avoid When Growing Your Business Internationally

7 Ways to Maximize Your Company’s Profits

Venture capitalist and author Mark Thompson shares the fundamentals of staying in the black

<li>One of the first rules in entrepreneurship is do whatever you do profitably. And when…

By Alan Hughes

Posted: January 26, 2011 Tags: , , , , , ,

5 Simple Keys to Quality Customer Service

How small business owners can make sure clients remember you for the right reasons

The concierge industry aims to fulfill the needs of its customers and clients, often by…

By Tennille M. Robinson

Posted: November 9, 2010 Tags: , ,

POLL: How Often Do People Ask You For A Hookup?

Is the expectation that you'll offer your products or services for free a minor annoyance or a drag on your business?

TAKE OUR POLL: One of the challenges facing many black small business owners is the…

By Alfred Edmond, Jr.

Posted: June 23, 2010 Tags: , , , , , , , , ,

Navigating the Abyss of Airline Customer Service

Steps for getting a complaint resolved

I flew the friendly skies for my honeymoon last month. The honeymoon was great but…

By Sheiresa Ngo

Posted: March 12, 2010 Tags: , , ,
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