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	<title>BLACK ENTERPRISE &#187; customer service</title>
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	<description>Your Ultimate Source for Wealth Creation</description>
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		<title>Navigating the Abyss of Airline Customer Service</title>
		<link>http://www.blackenterprise.com/lifestyle/travel/2010/03/12/navigating-the-abyss-of-airline-customer-service/</link>
		<comments>http://www.blackenterprise.com/lifestyle/travel/2010/03/12/navigating-the-abyss-of-airline-customer-service/#comments</comments>
		<pubDate>Fri, 12 Mar 2010 20:24:40 +0000</pubDate>
		<dc:creator>Sheiresa Ngo</dc:creator>
				<category><![CDATA[Blogs]]></category>
		<category><![CDATA[Consumer Affairs]]></category>
		<category><![CDATA[Travel]]></category>
		<category><![CDATA[air travel]]></category>
		<category><![CDATA[airline]]></category>
		<category><![CDATA[customer service]]></category>

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		<description><![CDATA[I flew the friendly skies for my honeymoon last month. The honeymoon was great but my flight experience was a nightmare. ]]></description>
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		<title>The Small Business Check-up</title>
		<link>http://www.blackenterprise.com/entrepreneurs/2009/08/26/the-small-business-check-up/</link>
		<comments>http://www.blackenterprise.com/entrepreneurs/2009/08/26/the-small-business-check-up/#comments</comments>
		<pubDate>Wed, 26 Aug 2009 15:58:25 +0000</pubDate>
		<dc:creator>Marcia Wade Talbert</dc:creator>
				<category><![CDATA[Small Business]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[startup]]></category>

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		<description><![CDATA[Once entrepreneurs successfully surmount the difficult process of building startup capital and writing out a business plan, many believe that their company has the straightaway to success. If a roadblock appears, they seem to think it came out of nowhere, when actually, if they had done a little more planning, the problem could have been avoided.]]></description>
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		<title>News Roundup</title>
		<link>http://www.blackenterprise.com/business/business-news/2009/06/26/news-roundup-12/</link>
		<comments>http://www.blackenterprise.com/business/business-news/2009/06/26/news-roundup-12/#comments</comments>
		<pubDate>Fri, 26 Jun 2009 20:48:58 +0000</pubDate>
		<dc:creator>BlackEnterprise.com</dc:creator>
				<category><![CDATA[Business News]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Foreclosure]]></category>
		<category><![CDATA[Homeownership]]></category>
		<category><![CDATA[racial bias]]></category>

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		<description><![CDATA[News Roundup]]></description>
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		<title>Making Concessions For Customers</title>
		<link>http://www.blackenterprise.com/entrepreneurs/2009/06/24/making-concessions-for-customers/</link>
		<comments>http://www.blackenterprise.com/entrepreneurs/2009/06/24/making-concessions-for-customers/#comments</comments>
		<pubDate>Wed, 24 Jun 2009 14:27:27 +0000</pubDate>
		<dc:creator>Tamara E. Holmes</dc:creator>
				<category><![CDATA[Small Business]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[negotiation]]></category>

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		<description><![CDATA[As business owners struggle with today’s economic reality that many customers can’t or won’t pay as much for products and services, some are finding creative ways to keep customers loyal and get them spending again. Letting customers know that you’re willing to offer them more value or a bargain since they’re experiencing tough times builds trust between you and those customers, says April C. Seals, owner of Scentsational Greetings, a greeting card company in Monrovia, California. “It’s important to foster those relationships so later on down the road when everyone is doing well they will remember how well you treated them during that tough time,” says Seals. Here’s how business owners can adjust their business models to the economic slowdown to keep customers happy and make money in the process.  ]]></description>
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		<title>Customer Service: A Cut Above the Rest</title>
		<link>http://www.blackenterprise.com/entrepreneurs/2009/06/17/customer-service-a-cut-above-the-rest/</link>
		<comments>http://www.blackenterprise.com/entrepreneurs/2009/06/17/customer-service-a-cut-above-the-rest/#comments</comments>
		<pubDate>Wed, 17 Jun 2009 17:46:23 +0000</pubDate>
		<dc:creator>Janell Hazelwood</dc:creator>
				<category><![CDATA[Small Business]]></category>
		<category><![CDATA[barbershop]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[salon]]></category>

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		<description><![CDATA[Many have heard about it or experienced it time and time again. You enter a hair salon or barbershop hoping to leave a more attractive you, but by the time you emerge, you’re aggravated and frustrated after spending hours waiting to get your ‘do done.]]></description>
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		<title>Keeping the Brand Sacred</title>
		<link>http://www.blackenterprise.com/magazine/2009/04/02/keeping-the-brand-sacred/</link>
		<comments>http://www.blackenterprise.com/magazine/2009/04/02/keeping-the-brand-sacred/#comments</comments>
		<pubDate>Thu, 02 Apr 2009 18:44:15 +0000</pubDate>
		<dc:creator>Sean Drakes</dc:creator>
				<category><![CDATA[Magazine]]></category>
		<category><![CDATA[brand loyalty]]></category>
		<category><![CDATA[customer service]]></category>

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		<description><![CDATA[A hospitality veteran shares how standards and consistency build and maintain credibility in the marketplace.
]]></description>
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		<title>Getting Inside Customer’s Heads</title>
		<link>http://www.blackenterprise.com/entrepreneurs/2008/02/25/getting-inside-customer%e2%80%99s-heads/</link>
		<comments>http://www.blackenterprise.com/entrepreneurs/2008/02/25/getting-inside-customer%e2%80%99s-heads/#comments</comments>
		<pubDate>Mon, 25 Feb 2008 20:20:00 +0000</pubDate>
		<dc:creator>Bridget McCrea</dc:creator>
				<category><![CDATA[Small Business]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Johnson Consulting Services]]></category>
		<category><![CDATA[Market research]]></category>
		<category><![CDATA[marketing]]></category>

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		<description><![CDATA[Market research–the process of gathering, analyzing, and interpreting information about a market; a product or service targeted for that market; or the past, present, and potential customers for that specific product or service–is a too-often overlooked way for midsized companies to gain an edge in their industry.]]></description>
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