2011: The Year in Review Through Technology



CNN’s Black In America 4: The New Promised Land – Silicon Valley.…

  • Chethan

    Hi, Esteban, great post. Ive been thinking about imntdimepes to the convergence you’re championing here, and the practical requirements transformation of from corporate silos to end-to-end customer responsiveness. My conclusion is that the typical hierarchal organization structure is simply not capable of the transitions you describe. I’m glad to see the examples of convergence you listed here, and it occurs to me that this kind of corporate evolution could be accelerated if accompanied by a conscious move away from hierarchical governance of the process. The URL I’ve provided here is not my own, but a group that has developed a different approach to organization operations. I’m not suggesting that Holacracy is the Messiah that will usher in the new age, but it is an example worth looking at in the context of convergence of transforming technologies.Here’s their elevator speech: Holacracy is a comprehensive practice for governing and running our organizations a new organizational operating system. With its transformative structure and processes, Holacracy integrates the collective wisdom of people throughout the company, while aligning the organization with its broader purpose and a more organic way of operating. The result is dramatically increased agility, transparency, innovation, and accountability. Holacracy takes the principles, ideas, and emerging mindset articulated by cutting-edge thought leaders, and instills them in the actual structures and processes of the organization. It grounds them in practice and brings them to life. It occurs to me that the inclusion of their approach (or another, similar one) as part of any SCRM pilot project might speed the transition to true customer-centricity that you’re championing.I’d be very interested to know if anyone is away of a similar, new approach to corporate governance