There are those who view interaction with office-mates only as a means to an end-getting what they want. They say just enough to avoid being regarded as rude, because that would prevent them from being able to depend on the basic cooperation of those around them.
If you want to build positive relationships and overcome workplace obstacles, you’ll have to do better than that. Polish Your People Skills, the newest addition to the American Management Association’s Get Ahead Toolkit Series, has a plethora of information to help you boost your professional associations.
If you prefer an interactive learning experience, pop in the CD-ROM that comes with the title. In How Can I Improve My Work Relationships?, the first of three sections, you’ll learn how to improve your communication skills and become a trustworthy team player. Section two, How Can I Deal With These Situations?, teaches you how to negotiate and shows you how to constructively manage anger and deal with conflict. Lastly, in How Should I Handle These People?, you’ll learn how to work with difficult people without going crazy yourself.
If straight reading is more your speed, the companion reader covers the same topics and goes into a little more detail-minus the visuals, worksheets and other interactive tools. In addition, the book looks at putting these skills to work in "dysfunctional" companies and hierarchical environments. If you’re looking to increase the quality of your office interactions, this set is worth a look.
Polish Your People Skills by Bobbi Linkemer (AMACOM New Media, $39.95). To order, visit www.amanet.org or call 800-262-9699.