What’s the best way to improve customer satisfaction and boost your bottom line? Hire top-notch staff, of course. (See “Capturing Top Candidates,” Enterprise, February 1999).
Small business owners who want to hire the best but may not have the resources can find step-by-step advice in Wayne Outlaw’s Smart Staffing: How to Hire, Reward and Keep Top Employees for Your Growing Company.
In this comprehensive guide, Outlaw, a human resources expert, shows how to develop an aggressive recruiting plan to find the right employees who meet your hiring criteria and possess the right skills for the job. Once you’ve found your “stars,” you’ll learn how to keep them shining. For example, you’ll need to provide an attractive package of financial incentives, benefits and rewards such as commissions, bonuses and promotions.
In the book’s appendix, Outlaw gives employers a chance to practice writing job descriptions, hiring criteria, a recruiting plan and a confidential questionnaire. A glossary of business terms is also included.
After reading this book, there’s no reason why you shouldn’t be able to build a prosperous and healthy company.
Smart Staffing: How to Hire, Reward and Keep Top Employees for Your Growing Company by Wayne Outlaw (Upstart Publishing, $19.95) To order, call Books Now! at 800-BOOKS-NOW or visit www.BooksNow.com/BlackEnterprise.