Tag Archives: customer service

5 Commandments of Finding Success in the Beauty Business

Two women that have managed to carve out their own niche in the beauty world share their trade secrets

Both Cathleen Trigg-Jones and celebrity hair stylist Chioma Valcourt have followed their passions in the…

By Anslem Samuel

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The New Loyalty Is Not Just About Transactions; It's About Interactions

How to Keep Your Customers Happy

4 ways to offer exceptional service and make your business stand out

4 ways to offer exceptional service and make your business stand out

By Tennille M. Robinson

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4 Rules for Entrepreneurs Looking for the Next ‘Big Thing’

A venture capitalist tells you how to make your business profitable AND scalable

Technology and the business climate have re-defined the rules for successful entrepreneurship. In his book,…

By Alan Hughes

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7 Ways to Maximize Your Company’s Profits

Venture capitalist and author Mark Thompson shares the fundamentals of staying in the black

One of the first rules in entrepreneurship is do whatever you do profitably. And when…

By Alan Hughes

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5 Simple Keys to Quality Customer Service

How small business owners can make sure clients remember you for the right reasons

The concierge industry aims to fulfill the needs of its customers and clients, often by…

By Tennille M. Robinson

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POLL: How Often Do People Ask You For A Hookup?

Is the expectation that you'll offer your products or services for free a minor annoyance or a drag on your business?

TAKE OUR POLL: One of the challenges facing many black small business owners is the…

By Alfred Edmond, Jr.

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Navigating the Abyss of Airline Customer Service

Steps for getting a complaint resolved

I flew the friendly skies for my honeymoon last month. The honeymoon was great but…

By Sheiresa Ngo

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The Small Business Check-up

An examination before you move to the next level

Once entrepreneurs successfully surmount the difficult process of building startup capital and writing out a…

By Marcia Wade Talbert

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News Roundup

Tour offers homeownership resources

News Roundup

By BlackEnterprise.com

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Making Concessions For Customers

Giving more for their money could lead to solid relationships

As business owners struggle with today’s economic reality that many customers can’t or won’t pay…

By Tamara E. Holmes

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Customer Service: A Cut Above the Rest

Strategies to boost retention with top-notch service

Many have heard about it or experienced it time and time again. You enter a…

By Janell Hazelwood

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Keeping the Brand Sacred

Hospitality veteran tells how to build and maintain credibility

A hospitality veteran shares how standards and consistency build and maintain credibility in the marketplace.

By Sean Drakes

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Getting Inside Customer’s Heads

Five market research strategies that will give your business an edge

Market research–the process of gathering, analyzing, and interpreting information about a market; a product or…

By Bridget McCrea

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