Tag Archives: customer service
POLL: How Often Do People Ask You For A Hookup?
Is the expectation that you'll offer your products or services for free a minor annoyance or a drag on your business?
TAKE OUR POLL: One of the challenges facing many black small business owners is the…
By Alfred Edmond, Jr.
Navigating the Abyss of Airline Customer Service
Steps for getting a complaint resolved
I flew the friendly skies for my honeymoon last month. The honeymoon was great but…
By Sheiresa Ngo
The Small Business Check-up
An examination before you move to the next level
Once entrepreneurs successfully surmount the difficult process of building startup capital and writing out a…
By Marcia Wade Talbert
News Roundup
Tour offers homeownership resources
News Roundup
By BlackEnterprise.com
Making Concessions For Customers
Giving more for their money could lead to solid relationships
As business owners struggle with today’s economic reality that many customers can’t or won’t pay…
By Tamara E. Holmes
Customer Service: A Cut Above the Rest
Strategies to boost retention with top-notch service
Many have heard about it or experienced it time and time again. You enter a…
By Janell Hazelwood
Keeping the Brand Sacred
Hospitality veteran tells how to build and maintain credibility
A hospitality veteran shares how standards and consistency build and maintain credibility in the marketplace.
By Sean Drakes
Getting Inside Customer’s Heads
Five market research strategies that will give your business an edge
Market research–the process of gathering, analyzing, and interpreting information about a market; a product or…
