The Consumer Action Handbook is published annually by the U.S. General Services Administration’s Federal Citizen Information Center. Included are tips on cars, credit, education, employment, health, housing, insurance, investing, travel, and utilities. Peruse the sample complaint letter and the Consumer Assistance Directory, a list of contacts for corporations, federal agencies, better business bureaus, and local governments.
You’ll also find sections on before you buy, after you buy, and a directory that offers listings of car manufacturers and dispute resolution programs as well as national consumer organizations. If you’re serious about wielding your power as a consumer, this is the book for you. To order a free copy, call 888-878-3256 or read the handbook online at www.pueblo.gsa.gov/crh/toccah.shtml.