Getting to the Heart of Business Jun01

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Getting to the Heart of Business

What inspired the Just Stop It competition?
Talking to employees. I’ll also pull up a chair in the cafeteria and ask what’s going on. I’d heard enough employees say that there were things that weren’t necessary anymore. I talked with our president and told him, “You need to run some sort of program or contest and let’s brand it and let’s get employees to submit their suggestions about things we just don’t need to do anymore.” He bought it immediately. We went straight to the people who were in the best position to say that a process was unnecessary—the employees performing them. We got a lot of great ideas and stopped doing a lot of things, and more than that we were able to say, “We heard you.”

You have an interesting philosophy of “just ask a question.”
It may come from my legal background, but I have to know. I’m not going to fake like I know, so I’m going to ask a lot of questions. And in the course of asking questions, especially if you’re in an arena where people haven’t asked questions, you’re going to discover something that you can do better or that you don’t need to do anymore. I don’t ever want any of my teams to rest on what we’re doing. We should be validating that what we’re doing is still relevant and still appreciated. Just look at things a different way and ask the question. 

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