Texting Etiquette Every Professional Needs to Know

With popularity of non-verbal communication, there are still rules to follow

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Let’s talk about text baby …

Let’s face it. We are a text happy society that is using 140–160 characters to communicate everyday both personally and professionally. As we continue to turn toward texting instead of—I hate to admit it—actually talking to people, it is important to remember that text etiquette should not be forgotten. Within our professional relationships with bosses, customers, and employees we have to pay particularly close attention to the context of the text messages we send. Keep sound business text etiquette, and do not treat business texting the same as you would personal texting. Clients, potential customers and business contacts are not your BFF (best friend forever). Be mindful of who you are communicating with, and text accordingly. Don’t let 140- 160 characters cost you your career or, keep you from advancing.

Follow these useful tips to keep you business text messaging professional and appropriate:

Common Courtesy

This still applies even when texting. When was it ever OK to start another conversation while someone is talking? It is rude and impolite to text when you are having a face-to-face conversation with someone. If you are in a situation where you must text excuse yourself from the conversation first and then carry on your text conversation. Otherwise you will look extremely rude and probably annoy the other people around you.

Watch Your Tone

How many arguments or near arguments have been started due to the tone of a text message? When you are writing short, fast, and abbreviated you’re not thinking of the tone and how your text may sound to the receiver. Although you may not intend for the message to come off as harsh, it is very possible that it might. To avoid sounding abrupt write in complete sente nces and stay away from to many negative words such as ‘wrong,’ ‘horrible,’ or ‘ridiculous.’ As simple as this is seems, always say please and thank you. It goes a long way.

Keep It Brief

Business text messaging should be used for brief communication that does not require a lot of detail. Communicate through email if you require a lengthy discussion. No one wants to receive 6 or 7 long texts messages in a row. Pick up the phone or send an email.

While you want to keep it brief, be careful with how you use abbreviations. We all commonly use shortcuts and abbreviations such as “LOL” (laugh out loud), “np” (no problem) and “u” (you). Shortcuts are becoming more common within our everyday career communication but choose them wisely. Stick to the abbreviations that you would feel comfortable saying out loud— ”WTF” for example could be very inappropriate—and use widely known abbreviations that the receiver would understand.

Be Timely

Be sure to respond to clients, customers, and business contacts in a timely fashion. At the very least acknowledge that you received the message and will get back to them.

Spell Check

Check spelling and grammar before sending. Although texting is a shorthand form of communication, check these things more thoroughly before sending it off to business associates and colleagues.

Face Time

Most importantly, while texting is a great way to communicate with your friends, and business associates nothing is more powerful than a face-to-face meeting or a phone call.  We call that face time!

Daron Pressley (@daronpressley) is an entrepreneur and former Fortune 500 sales and marketing executive who has been featured on outlets including Fox45 News, Black Enterprise magazine, and The Washington Post. Knowledgeable in marketing and branding, Pressley works with professional athletes, organizations, and individuals to develop strategies to create, build, and grow brands. As a speaker, Pressley has reached more than 20,000 students, and provides dynamic insights on leadership and branding via his website: DaronPressley.com



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