The two employees — identified as Abid and Nithi — were verbally abused by a woman claiming that she had not received a receipt for a previous day’s purchase. She was demanding a free meal. The woman used derogatory terms for Arabs when yelling at the workers.
Dunkin’ Donuts e-mailed a statement to NBCNews.com.
“We commend the franchisee’s crew member for handling this difficult situation with grace and patience. We believe this is a powerful example of great customer service and the respect our crew members have for our guests.”