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Pumping The Brakes

Purring engines and showroom shine ignite a spark in new car shoppers — but if potential buyers perceive the economy as stalled, they back away from the dealer’s window, resigned...

Mastering the “Four Ps” of Office Communication

Good office communication flow boils down to what I call, the “four Ps” — portions, packaging, placement and point-in-time. In other words, you’ve got to pass the message at the right time, in the right place, and in nicely packaged, digestible bites.

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