Katrina +5: SBA, Taken by Surprise, Unprepared to Quickly Offer Aid
When Katrina struck, SBA was in the middle of a transformation that included an internal reorganization, and a major computer system upgrade. Only 800 people could be on the new computer system at a time, so SBA had to incorporate shifts. Now 10,000 people can be on the system at once. The disaster loan processing system, which was located in Fort Worth, Texas, could accommodate only 366 seats; it has since been built up to accommodate 2100.