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Defensive Driving

“What am I going to do?” That was the first thought that ran through Bill Perkins’ mind upon learning he would lose the Pontiac franchise that comprised some 60% of revenues for the flagship dealership of his automotive empire. While he still maintained the GMC line and another pair of outlets that sold Chevrolets, the disappearance of Pontiac models could wreck Bill Perkins Automotive Group (No. 13 on the be auto dealers list with $111.2 million in revenues), the business he spent 20 years building.

With A Smile

Providing an excellent consumer experience is essential to building and maintaining a thriving business. Poor customer service is among the top reasons customers desert businesses, never to return, according to...

Hitting The High Note

Enjoying an Earth, Wind & Fire concert when he was only 9 years old, Marcus Johnson discovered his life’s passion: to make quality music like that of his favorite band....

Whites at Black Colleges

Of the 373,548 total students attending historically black colleges and universities (HBCUs) in 2005, blacks comprised 264,381of students, or about 71%, while whites comprised 54,358, or 14.5%. Latinos comprised 31,571, or 8.4%; Asian/ Pacific Islanders, 8,325 or 2.2%; and, Native Americans, 998, or 0.2%.

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