Skepticism vs. Cynicism
As president of The Franciscan Center, a Baltimore-based organization providing services to the poor, Karen Heyward-West often butted heads with the organization’s board of trustees over how best to help its clients become self-sufficient. In 2007, the board vetoed her ideas so often that at one point, the 44-year-old Heyward-West gave up on anything ever changing and started to believe her efforts were pointless. Eventually, her work habits reflected her pessimism. “I started leaving reports to the last minute because I would be like, ‘It doesn’t matter, they’re not going to read it anyway,’†she admits. She also stopped participating fully in board meetings. “I gave one-word answers,†she recalls. “I was there, but I wasn’t there.â€