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Service Leadership

In 30 years Janice Bryant Howroyd has created a billion-dollar juggernaut using a business model around one specific area: work. Asserts Bryant Howroyd: “Work is what we know; work is what we do. Whether we’re helping to design and manage work or helping people to achieve work and careers.” It’s a simple but apt description for a company that ranks No. 2 on the BE Industrial/Service companies list and has shown phenomenal growth during the worst economic downturn since the Great Depression—revenues have grown 111% in the past five years.

Feeling the Pinch

The topic of most financial conversations changed in early February. Suddenly, all that investors were talking about was subprime lending. The shift came on the heels of announcements by HSBC...

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