Rules of Engagement
“It was very difficult for me to fire people because we are like a Âfamily here,†says Gregory Cancryn, owner of Payment Transaction Systems in Atlanta. “For me it felt like a personal failure.†Cancryn had been running his 29-employee credit card processing company for 10 years, when in late 2006 he first noticed a decline in consumer spending and the trickle-down effect that it had on his company’s bottom line.